A Signal–Trust–Intention Framework for Retail Investor Behavior in Malaysia’s Equity Crowdfunding Market

Authors

  • Loo Sung King Faculty of Business and Management, Open University Malaysia (OUM), Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia. Author
  • Shishi Kumar Piaralal Faculty of Business and Management, Open University Malaysia (OUM), Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia. Author
  • Nur Amalina Zulkefli Faculty of Business and Management, Open University Malaysia (OUM), Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia. Author
  • Siti Mazlita Yamaludin Faculty of Business and Management, Open University Malaysia (OUM), Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia. Author
  • Santhi Raghavan Faculty of Business and Management, Open University Malaysia (OUM), Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia. Author

DOI:

https://doi.org/10.65150/EP-jefrr/V2E5/2026-02

Keywords:

Equity crowdfunding, Participation Paradox, Signaling Theory, Trust, Financial Literacy, Investment Intention

Abstract

Equity crowdfunding (ECF) has emerged as a key fintech mechanism for entrepreneurial financing, yet increasing institutional strengthening has not consistently translated into sustained retail investor participation. This study develops a conceptual Signal–Trust–Intention framework to explain this inconsistency through the Participation Paradox, defined as the breakdown between institutional credibility and behavioral investment conversion. Integrating Signaling Theory, Trust Theory, and the Elaboration Likelihood Model, the framework explains how perceived platform quality, regulatory compliance visibility, and disclosure informativeness jointly shape retail investor trust, which subsequently influences investment intention under the moderating role of financial literacy. The study advances a behavioral transmission perspective in which institutional signals are not directly converted into action but are cognitively processed and filtered through trust formation and investor capability. By situating the analysis within a regulated equity crowdfunding environment, the framework highlights the limitations of institutional signals in generating behavioral uptake when cognitive processing and interpretive capacity vary across investors. The study contributes to fintech investment literature by offering an integrated explanation of investor behavior under uncertainty and proposing a structured agenda for future empirical validation.

References

1) Adil, M., Singh, Y., & Ansari, M. S. (2022). How financial literacy moderate the relationship between behaviour biases and investment decision? Asian Journal of Accounting Research, 7(1), 17–30. https://doi.org/10.1108/AJAR-09-2020-0086

2) Ahlers, G. K. C., Cumming, D., Günther, C., & Schweizer, D. (2015). Signaling in equity crowdfunding. Entrepreneurship Theory and Practice, 39(4), 955–980. https://doi.org/10.1111/etap.12157

3) Alharbey, M., & Van Hemmen, S. (2021). Investor intention in equity crowdfunding. Does trust matter? Journal of Risk and Financial Management, 14(2), Article 53. https://doi.org/10.3390/jrfm14020053

4) Belleflamme, P., Lambert, T., & Schwienbacher, A. (2014). Crowdfunding: Tapping the right crowd. Journal of Business Venturing, 29(5), 585–609. https://doi.org/10.1016/j.jbusvent.2013.07.003

5) Connelly, B. L., Certo, S. T., Ireland, R. D., & Reutzel, C. R. (2011). Signaling theory: A review and assessment. Journal of Management, 37(1), 39–67. https://doi.org/10.1177/0149206310388419

6) Correia, S., Sousa, M., & Brandão, E. (2024). What do we know about the choices of entrepreneurs before the equity crowdfunding campaign? Small Business Economics, 63(4), 1471–1501. https://doi.org/10.1007/s11187-023-00868-x

7) Cumming, D., Meoli, M., & Vismara, S. (2021). Does equity crowdfunding democratize entrepreneurial finance? Small Business Economics, 56(2), 533–552. https://doi.org/10.1007/s11187-019-00188-z

8) De Crescenzo, V., Ribeiro-Soriano, D. E., & Covin, J. G. (2020). Exploring the viability of equity crowdfunding as a fundraising instrument: A configurational analysis of contingency factors that lead to crowdfunding success and failure. Journal of Business Research, 115, 348–356. https://doi.org/10.1016/j.jbusres.2019.09.051

9) DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748

10) Dinç Aydemir, S., & Aren, S. (2017). Do the effects of individual factors on financial risk-taking behavior diversify with financial literacy? Kybernetes, 46(10), 1706–1734. https://doi.org/10.1108/K-10-2016-0281

11) Franke, N., Gruber, M., Harhoff, D., & Henkel, J. (2008). Venture capitalists' evaluations of start-up teams: Trade-offs, knock-out criteria, and the impact of VC experience. Entrepreneurship Theory and Practice, 32(3), 459–483. https://doi.org/10.1111/j.1540-6520.2008.00236.x

12) Friederich, F., Palau-Saumell, R., Matute, J., & Sánchez-Torelló, J. L. (2024). Investors' acceptance and use of investment-based crowdfunding platforms: An integrated perspective. Journal of Financial Services Marketing, 29, 1291–1303. https://doi.org/10.1057/s41264-024-00278-4

13) Gallucci, C., Giakoumelou, A., Santulli, R., & Tipaldi, R. (2023). How financial literacy moderates the relationship between qualitative business information and the success of an equity crowdfunding campaign: Evidence from Mediterranean and Gulf Cooperation Council countries. Technology in Society, 75, 102355. https://doi.org/10.1016/j.techsoc.2023.102355

14) Hornuf, L., & Schwienbacher, A. (2017). Should securities regulation promote equity crowdfunding? Small Business Economics, 49(3), 579–593. https://doi.org/10.1007/s11187-017-9839-9

15) Kang, M., Gao, Y., Wang, T., & Zheng, H. (2016). Understanding the determinants of funders' investment intentions on crowdfunding platforms: A trust-based perspective. Industrial Management and Data Systems, 116(8), 1800–1819. https://doi.org/10.1108/IMDS-07-2015-0312

16) Liang, T. P., Wu, S. P. J., & Huang, C. C. (2019). Why funders invest in crowdfunding projects: Role of trust from the dual-process perspective. Information & Management, 56(1), 70–84. https://doi.org/10.1016/j.im.2018.07.002

17) Li, P. P. (2012). When trust matters the most: The imperatives for contextualising trust research. Journal of Trust Research, 2(2), 101–106. https://doi.org/10.1080/21515581.2012.708494

18) Lusardi, A., & Mitchell, O. S. (2014). The economic importance of financial literacy: Theory and evidence. Journal of Economic Literature, 52(1), 5–44. https://doi.org/10.1257/jel.52.1.5

19) Mabkhot, H., & Piaralal, S. K. (2023). Factors effecting cross-border e-commerce strategic performance of Saudi organizations. International Journal of eBusiness and eGovernment Studies, 15(2), 113–132. https://doi.org/10.34109/ijebeg.2023150206

20) Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734. https://doi.org/10.2307/258792

21) McKnight, D. H., & Chervany, N. L. (2001). What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology. International Journal of Electronic Commerce, 6(2), 35–59. https://doi.org/10.1080/10864415.2001.11044235

22) McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research, 13(3), 334–359. https://doi.org/10.1287/isre.13.3.334.81

23) Meoli, M., Rossi, A., & Vismara, S. (2021). Financial literacy and security-based crowdfunding. Corporate Governance: An International Review, 29(5), 672–688. https://doi.org/10.1111/corg.12355

24) Mochkabadi, K., & Volkmann, C. K. (2020). Equity crowdfunding: A systematic review of the literature. Small Business Economics, 54(1), 75–118. https://doi.org/10.1007/s11187-018-0046-z

25) Mollick, E. (2014). The dynamics of crowdfunding: An exploratory study. Journal of Business Venturing, 29(1), 1–16. https://doi.org/10.1016/j.jbusvent.2013.06.005

26) Moritz, A., Block, J., & Lutz, E. (2015). Investor communication in equity-based crowdfunding: A qualitative-empirical study. Qualitative Research in Financial Markets, 7(3), 309–342. https://doi.org/10.1108/QRFM-07-2014-0021

27) Musacchio, A., & Lazzarini, S. G. (2014). Reinventing state capitalism: Leviathan in business, Brazil and beyond. Harvard University Press.

28) Nose, Y., & Hosomi, C. (2023). What makes equity crowdfunding successful in Japan? Testing the signaling and lack of financial literacy hypotheses. Journal of Entrepreneurship, Management and Innovation, 19(4), 146–183. https://doi.org/10.7341/20231945

29) Othman, W. N., Piaralal, S. K., Singh, H. K. D., Mahmood, N. M., & Saidon, N. A. (2024). Unlocking digital wallet adoption through UTAUT model: Unveiling the factors shaping consumer decisions. Studies in Computational Intelligence, 1161, 59–78. https://doi.org/10.1007/978-3-031-61463-7_4

30) Piaralal, S. K., Veretharajoo, R., Zulkefli, N. A., & Raghavan, S. (n.d.). Antecedents and outcome of satisfaction on continuance intention in online shopping. GSAR Journal of Economics and Finance, 2(3), 1–9.

31) Petty, R. E., & Cacioppo, J. T. (1986). Communication and persuasion: Central and peripheral routes to attitude change. Springer.

32) Rodriguez-Ricardo, Y., Sicilia, M., & López, M. (2019). What drives crowdfunding participation? The influence of altruism and perseverance on donations. Journal of Social Marketing, 9(2), 133–154. https://doi.org/10.1108/JSOCM-12-2017-0098

33) Spence, M. (1973). Job market signaling. Quarterly Journal of Economics, 87(3), 355–374. https://doi.org/10.2307/1882010

34) Securities Commission Malaysia. (2024). Annual report 2023. Securities Commission Malaysia.

35) Supramaniam, T., Zulkefli, N. A., Piaralal, S. K., Raghavan, S., & Veretharajoo, R. (2025). What drives fintech adoption? Examining key predictors among Malaysian users. Journal of Academia, 13(2), 251–262. https://doi.org/10.24191/joa.v13i2.8461

36) Van Rooij, M., Lusardi, A., & Alessie, R. (2011). Financial literacy and stock market participation. Journal of Financial Economics, 101(2), 449–472. https://doi.org/10.1016/j.jfineco.2011.03.006

37) Vismara, S. (2016). Equity retention and social network theory in equity crowdfunding. Small Business Economics, 46(4), 579–590. https://doi.org/10.1007/s11187-016-9710-4

38) Vismara, S. (2018). Information cascades among investors in equity crowdfunding. Entrepreneurship Theory and Practice, 42(3), 467–497. https://doi.org/10.1177/1042258717749429

39) Wasiuzzaman, S. (2021). Regulations, perceived information quality and perceived risk of equity crowdfunding: A study of Malaysian investors. Strategic Change, 30(4), 353–366. https://doi.org/10.1002/jsc.2429

40) Wasiuzzaman, S., Chong, L. L., & Ong, H. B. (2022). Influence of perceived risks on the decision to invest in equity crowdfunding: A study of Malaysian investors. Journal of Entrepreneurship in Emerging Economies, 14(2), 208–230. https://doi.org/10.1108/JEEE-11-2020-0431

41) Williamson, O. E. (1993). Calculativeness, trust, and economic organization. Journal of Law and Economics, 36(1), 453–486. https://doi.org/10.1086/467284

42) Yang, Q., Zhao, X., Cheng, H., & Wang, X. (2019). The influence of platform quality on purchase intention in social commerce: Trust as a mediator. Behaviour and Information Technology, 38(1), 12–24. https://doi.org/10.1080/0144929X.2018.1485744

Downloads

Published

2026-05-18

How to Cite

King, L. S., Piaralal, S. K., Zulkefli, N. A., Yamaludin, S. M., & Raghavan, S. (2026). A Signal–Trust–Intention Framework for Retail Investor Behavior in Malaysia’s Equity Crowdfunding Market. Journal of Economic, Finance Research and Review, 2(05), 278-285. https://doi.org/10.65150/EP-jefrr/V2E5/2026-02